https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309219#M578152 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1219194">@nigea99</a>&nbsp;thank you so much. This has worked first time. Your a star. I have sat all night on the same channel&nbsp;</P> Mon, 15 May 2023 19:59:32 GMT Oreilly465 2023-05-15T19:59:32Z https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309134#M578137 <P>I have tried pressing 7 and 9 then 1 and 3. But I do not get a message on the TV to pair the remote. Don't know what else to do.</P> Mon, 15 May 2023 17:46:21 GMT https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309134#M578137 Oreilly465 2023-05-15T17:46:21Z https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309136#M578138 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3453250">@Oreilly465</a>&nbsp;</P> <P>&nbsp;</P> <P>after pressing &amp; holding&nbsp; 7 &amp; 9 together did the red led above the SKY logo button flash 4 times ?</P> <P>&nbsp;</P> <P>If it did then you need to be aware that after it is reset it uses infrared until re-paired and needs direct line of sight of the box.</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 15 May 2023 17:50:02 GMT https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309136#M578138 nigea99 2023-05-15T17:50:02Z https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309164#M578147 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3453250">@Oreilly465</a>&nbsp;Try this link for help with your Q remotes<BR /><A href="https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with" target="_blank">https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with</A>.<BR />If you get to the end and decide the remote is faulty click tried everything then need more help and or contact us and you get a form to order a replacement one free.</P> Mon, 15 May 2023 18:31:00 GMT https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309164#M578147 bob1234 2023-05-15T18:31:00Z https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309219#M578152 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1219194">@nigea99</a>&nbsp;thank you so much. This has worked first time. Your a star. I have sat all night on the same channel&nbsp;</P> Mon, 15 May 2023 19:59:32 GMT https://helpforum.sky.com/t5/Sky-Q/I-can-t-pair-my-sky-q-remote/m-p/4309219#M578152 Oreilly465 2023-05-15T19:59:32Z