topic Extra charges in Sky Q

Extra charges

Karon123 — Mon, 15 May 2023 10:16:49 GMT

Hi I've Received a text about not returning equipment and you are going to charge me. I've don't know what this is about as I don't have equipment to send back or canceled anything

Re: Extra charges

Daniel0210 — Mon, 15 May 2023 10:20:53 GMT

@Karon123

Are you currently a Sky customer or have been a Sky customer in the past?

Re: Extra charges

nigea99 — Mon, 15 May 2023 10:22:49 GMT

hi @Karon123

I have escalated your post to SKY who, hopefully, will be in touch who may be able to identify why you have got the text or maybe even see if it is a possible scam text

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Extra charges

MightyQuinn — Mon, 15 May 2023 10:28:04 GMT

@Karon123 wrote:
Hi I've Received a text about not returning equipment and you are going to charge me. I've don't know what this is about as I don't have equipment to send back or canceled anything

Hi @Karon123 You should be made aware that this is primary a community of customers. Customers helping other customers, you are not talking to Sky. I'm afraid that you will not get an answer here. You need to contact SKY. Just make sure that it is not a scam text.

Scams calls, emails or texts | Sky Help | Sky.com

Re: Extra charges

Lisa-P1987 — Mon, 15 May 2023 10:32:02 GMT

Thanks for escalating this. We’ve sent Karon123 an invite to chat.

Re: Extra charges

Tom-W19 — Wed, 17 May 2023 12:10:23 GMT

Hi Karon123

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.