topic Sky Q mini Box keeps freezing in Sky Q

Sky Q mini Box keeps freezing

artherdaily — Mon, 15 May 2023 06:11:23 GMT

so we have had our Sky Q mini box for 5 years with no real issues

but recently it is starting to play up

the remote stops working

the box freezes on one channel

the picture disappears

and the only way to resolve this is to unplug the box and then plug it back in

this is now getting to be a daily issue

what do we do

thanks

Re: Sky Q mini Box keeps freezing

Quoman7 — Mon, 15 May 2023 06:23:42 GMT

@artherdaily wrote:

so we have had our Sky Q mini box for 5 years with no real issues

but recently it is starting to play up

the remote stops working

the box freezes on one channel

the picture disappears

and the only way to resolve this is to unplug the box and then plug it back in

this is now getting to be a daily issue

what do we do

thanks

Hi @artherdaily Try resetting your Mini box:-

Hold down the Reset button on the back of the Sky Q Mini box and switch it back on at the mains. Keep holding it until the light on the front flashes red and green. This will take about 30 seconds. Once it flashes red and green, press the standby button on the front of the box.

Re: Sky Q mini Box keeps freezing

artherdaily — Mon, 15 May 2023 09:05:20 GMT

ill give that a try and let you know