topic Re: Sky Q 2TB box ethernet speed? in Sky Q

Sky Q 2TB box ethernet speed?

Allen+Mead — Sun, 14 May 2023 17:28:21 GMT

Hi, I have up to 900mb full fibre with BT and a sky Q 2TB main box and 2 satellite boxes. Finally got round to hard wiring ethernet to the TV location. Needed to install a gigabit switch, no problem.

Now, the switch says that my 2TB box is only connected at 100mb and not at 1000mb.

The switch says the connect to the hub is 1000mb and the xbox is also at 1000mb.

My satellite boxes are connected at 1000mb

I have reset the network connection, still at 100mb

Model version of the 2TB box is 32B063 - am I stuck with a non 1 gigabit port on my sky box?

According to the info here, if should do 1000mb

https://www.sky.com/help/articles/sky-q-box-specs

I have checked that the switch is not strangling the speed but, all are on the same setting?

Any help would be much appreciated

Re: Sky Q 2TB box ethernet speed?

oldfella — Sun, 14 May 2023 17:46:47 GMT

@Allen+Mead wrote:

Hi, I have up to 900mb full fibre with BT and a sky Q 2TB main box and 2 satellite boxes. Finally got round to hard wiring ethernet to the TV location. Needed to install a gigabit switch, no problem.

Now, the switch says that my 2TB box is only connected at 100mb and not at 1000mb.

The switch says the connect to the hub is 1000mb and the xbox is also at 1000mb.

My satellite boxes are connected at 1000mb

I have reset the network connection, still at 100mb

Model version of the 2TB box is 32B063 - am I stuck with a non 1 gigabit port on my sky box?

According to the info here, if should do 1000mb

https://www.sky.com/help/articles/sky-q-box-specs

I have checked that the switch is not strangling the speed but, all are on the same setting?

Any help would be much appreciated

Hi @Allen+Mead

If this is your Q box in the following link it does only have a 100 mb/sec Ethernet port (this is the non HDR 2 TB version)

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/bltd4f077d07ca6d884/61dd55377a4c822370d49c0e/download?disposition=inline

Re: Sky Q 2TB box ethernet speed?

Allen+Mead — Sun, 14 May 2023 18:42:30 GMT

Damn it. Thought as much, thank you. Would I be correct in saying that the speed would be quicker if it was connect by WiFi?

Re: Sky Q 2TB box ethernet speed?

oldfella — Sun, 14 May 2023 18:54:53 GMT

@Allen+Mead wrote:

Damn it. Thought as much, thank you. Would I be correct in saying that the speed would be quicker if it was connect by WiFi?

Doubtful @Allen+Mead

100mb/sec is really enough for a Q box

Re: Sky Q 2TB box ethernet speed?

MightyQuinn — Sun, 14 May 2023 19:23:31 GMT

Hi @Allen+Mead If BT is your ISP then the Sky Q box will only connect using the 2.4 GHz band. So maximum speed by WiFi is about 45 mbps. Considering steaming UHD then 25 mbps is ample.

Re: Sky Q 2TB box ethernet speed?

Budgie58 — Sun, 26 Nov 2023 12:59:30 GMT

I have a similar question relating to the Ethernet speed limit.

I have just had SKY Gigafast installed and I can get reasonable WiFi speeds if I am in the same room. However, I naturally assumed that the Sky Q box and mini boxes would act as a mesh and give me similar WiFi speeds.

Due to my existing Qky Q box only having a 100 mbps ethernet, I can only get the same WiFi speeds that I had before the upgrade to 1 gbps which is between 40 and 70 mbps.

Would the 2TB DVR box solve this issue as the spec states that it is equiped with a 1 gbps Ethernet port.

Thank you

Re: Sky Q 2TB box ethernet speed?

TimmyBGood — Sun, 26 Nov 2023 13:59:58 GMT

@Budgie58

Sky would charge you for such a swap, if they permit it at all. Frankly you'd do better putting that amount towards a modern mesh product: Q is inherently a 2016 system.

Re: Sky Q 2TB box ethernet speed?

Smellydogs — Mon, 18 Dec 2023 07:46:10 GMT

Hi have a fully meshed ASUS network, (BT full fibre). I have a mesh node at each of my 4 mini boxes and have them connected via the Ethernet ports. This is not to improve the speed, but makes the connection more stable.

I would highly recommend this type of setup. However, I am still capped at 100mbps

Re: Sky Q 2TB box ethernet speed?

Chodley — Mon, 18 Dec 2023 08:57:52 GMT

Sinilar setup here. I have the 1Gb port on my box, my mesh (not wifi6) can do about 600 tops, and sky downloads get nowhere near either but they go fast enough to get a UHD movie cached and ready to play in about 5 seconds.

Re: Sky Q 2TB box ethernet speed?

tyarwood — Fri, 23 Feb 2024 09:15:34 GMT

Sky do permit Sky Q 2tb HHDR upgrades they are £50.

Re: Sky Q 2TB box ethernet speed?

Chodley — Fri, 23 Feb 2024 09:19:13 GMT

@tyarwood wrote:
Sky do permit Sky Q 2tb HHDR upgrades they are £50.

And does that have a gigabit ethernet port? And if so does it make any difference?

Re: Sky Q 2TB box ethernet speed?

tyarwood — Fri, 23 Feb 2024 09:32:00 GMT

Yes it is 1000M ethernet

The main benefit if the newer box is the UHD HDR

but yes while streaming live UHD and using apps such as Netflix and prime video you get a better connection with UHD content.

you notice a big difference with downloading a 16 gig UHD version of a film it will buffer about 10 times as fast on a 1G ethernet port box.

Re: Sky Q 2TB box ethernet speed?

Chodley — Fri, 23 Feb 2024 09:35:27 GMT

Hmm, interesting. Mine tops out way less than that but it is going via a wifi 5 mesh from the eth port. It's quicker than I need to watch UHD content in real time though.

Re: Sky Q 2TB box ethernet speed?

GuyTrem — Tue, 27 Feb 2024 13:47:24 GMT

Are you sure about the £50 ...I just spoke to sky Tech and he quoted me £99 for the upgrade ??

Re: Sky Q 2TB box ethernet speed?

Chodley — Tue, 27 Feb 2024 13:49:59 GMT

I think they were 50 and have gone up

Clearly "admin" is undergoing a lot of inflation.

Re: Sky Q 2TB box ethernet speed?

MendipBuffy — Fri, 01 Mar 2024 11:47:40 GMT

Hi, I'm interested in how you configured your Sky Q to just use ethernet. I (along with thousands of people in the north getting new Fibrus connections) am trying to solve this problem. The Fibrus connection comes with a mesh of eero routers which don't play nicely with the Sky Q mesh. If I could pair an eero with each Sky box and tell Sky to only use ethernet it would solve my problem. Neither Sky nor Fibrus are terribly keen to help people with this problem.

Re: Sky Q 2TB box ethernet speed?

TimmyBGood — Fri, 01 Mar 2024 11:58:21 GMT

@MendipBuffy wrote:

I'm interested in how you configured your Sky Q to just use ethernet.

The only way to do so is to switch off the Sky WiFi entirely on each Q box.

1) Press the ‘Home’ button on the Sky remote control.
2) Scroll down to highlight ‘Settings’ but DO NOT press select.
3) Press ‘001’.
4) Press ‘Select’

Then: Network -

- 2.4Ghz wireless - Off

- 5Ghz wireless - Off

Re: Sky Q 2TB box ethernet speed?

MendipBuffy — Sat, 02 Mar 2024 11:04:40 GMT

Thanks for that - I'll need an additional eero box to cover my Sky boxes but the eero mesh should be pretty useful for the rest of my internet needs.

Re: Sky Q 2TB box ethernet speed?

AdamW77 — Sat, 11 Jan 2025 13:15:28 GMT

I have the same issue.
I do have the 2TB HDR box. Switch says it's connected at 1Gb, however film download speed is still quite slow. The Netflix app says it's connected at 135Mb

I am currently downloading a UHD HDR movie that is 6 GB. Currently 10mins plus in and only half way through downloading

Re: Sky Q 2TB box ethernet speed?

nigea99 — Sat, 11 Jan 2025 19:51:33 GMT

@AdamW77 wrote:

I have the same issue.
I do have the 2TB HDR box. Switch says it's connected at 1Gb, however film download speed is still quite slow. The Netflix app says it's connected at 135Mb

I am currently downloading a UHD HDR movie that is 6 GB. Currently 10mins plus in and only half way through downloading

hi @AdamW77

I think SKY's servers limit the download speed - there is really no need for them to provide a speed much faster than Streaming speed. You can start to watch a download as soon as sufficient is downloaded & the rest will download whilst you are watching.