topic Re: 2nd sky q mini box in Sky Q

2nd sky q mini box

AMitchell88 — Sat, 13 May 2023 13:15:44 GMT

Hiya,

I cancelled my multiroom subscription a little while back but I have added it again but I still haven't sent my old mini box back yet but would like too use both can it be added to my account please?

Re: 2nd sky q mini box

Laing1 — Sat, 13 May 2023 13:36:47 GMT

@AMitchell88 wrote:

Hiya,

I cancelled my multiroom subscription a little while back but I have added it again but I still haven't sent my old mini box back yet but would like too use both can it be added to my account please?

@AMitchell88 how long ago did you cancel your subscription and when did you take it out again be aware that this is a customer to customer forum where customers help each other

Re: 2nd sky q mini box

AMitchell88 — Sat, 13 May 2023 14:05:22 GMT

Hiya probably about a month ago

Re: 2nd sky q mini box

Laing1 — Sat, 13 May 2023 14:13:49 GMT

@AMitchell88 wrote:

Hiya probably about a month ago

@AMitchell88 ahh right I will escalate this to Sky for you as I think you need to speak to them as normally you would be required to return your mini box as these are only loaned to you and if you take out the multiroom subscription again you would be expected to request a new box.

As it is only 1 month or so you may be able to keep your original mini and have it added back on to your account

I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: 2nd sky q mini box

AMitchell88 — Sat, 13 May 2023 14:15:00 GMT

That would be great. Thank you so much really want to use both as my son wants it in his room and one in mine

Re: 2nd sky q mini box

Lisa-P1987 — Sat, 13 May 2023 14:40:16 GMT

We are still looking to help you AMitchell88. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: 2nd sky q mini box

Laing1 — Sat, 13 May 2023 14:53:41 GMT

@Lisa-P1987 wrote:

We are still looking to help you AMitchell88. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Hi @Lisa-P1987 this was only escalated this afternoon think you may have sent the wrong message i have re-escalated

Re: 2nd sky q mini box

Lisa-P1987 — Sat, 13 May 2023 17:10:46 GMT

Update - Spoken to AMitchell88 regarding their return request for the mini box.

Re: 2nd sky q mini box

AMitchell88 — Sun, 14 May 2023 09:42:25 GMT

Yes all sorted thank you so much

Re: 2nd sky q mini box

Laing1 — Sun, 14 May 2023 10:25:48 GMT

@AMitchell88 wrote:

Yes all sorted thank you so much

@AMitchell88 glad it's sorted for you