https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307506#M577881 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3768961">@123+Sally</a>Which box main or mini is giving the trouble and who is your broadband provider.</P> Sat, 13 May 2023 11:30:56 GMT bob1234 2023-05-13T11:30:56Z https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307437#M577869 <P>I have 2 sky q boxes with 2 different tvs</P><P>one has error message out of range ... the other is fine&nbsp;</P> Sat, 13 May 2023 09:24:11 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307437#M577869 123+Sally 2023-05-13T09:24:11Z https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307461#M577874 <P>If there is a great distance between the mini box that says out of range and the main box, you may need a booster that boosts the signal to that specific area which is mostly referred to as the dead zone. In some cases, if you need a booster you may be required to have the boost subscription added to your Broadband package. Some pros of having it are that you get free-of-charge engineer visits during the weekends and your line is tested every day. Another thing, depending on your VIP status you may be entitled to Sky's new offer which is 6 months free of boost. The normal price of the Boost is 6 pounds</P> Sat, 13 May 2023 10:09:12 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307461#M577874 Kal2001 2023-05-13T10:09:12Z https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307481#M577876 <P>No the box is right under the tv and it's been working fine for the 6 months I've had it</P> Sat, 13 May 2023 10:24:07 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307481#M577876 123+Sally 2023-05-13T10:24:07Z https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307482#M577877 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3768961">@123+Sally</a></P><P>EDIT just seen your last post, something may have changed that affects the link, new phone, new WiFi device in fact almost anything.</P><P>&nbsp;</P><P>It depends on who supplies your broadband as Sky and 3rd party suppliers connect differently.</P><P>If Sky it will be using your home WiFi to link boxes and it is worth contacting Sky as they seem to have a whole home guarantee so could provide boosters to increase the range of your WiFi.</P><P>BUT</P><P>If your broadband is not Sky then:</P><P>It connects differently the main box uses your home WiFi to connect to your hub/router BUT the boxes link using their own mesh on 5Ghz Ch36 nothing to do with your home WiFi.</P><P>Sky may be able to provide a Q booster (not exactly the same thing as a WiFi booster) or you could use something like apowerline adapters with one connected by Ethernet to your main box and one connected by Ethernet to the non working box.</P> Sat, 13 May 2023 10:27:35 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307482#M577877 bob1234 2023-05-13T10:27:35Z https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307489#M577878 <P>The other tv and box is fine tho&nbsp;</P> Sat, 13 May 2023 10:31:52 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307489#M577878 123+Sally 2023-05-13T10:31:52Z https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307506#M577881 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3768961">@123+Sally</a>Which box main or mini is giving the trouble and who is your broadband provider.</P> Sat, 13 May 2023 11:30:56 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307506#M577881 bob1234 2023-05-13T11:30:56Z https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307542#M577885 <P>Mini</P><P>BT</P> Sat, 13 May 2023 12:13:48 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-out-of-range/m-p/4307542#M577885 123+Sally 2023-05-13T12:13:48Z