topic Re: Paramount Plus in Sky Q

Paramount Plus

Sonas28 — Mon, 08 May 2023 14:13:15 GMT

Cant get Paramount Plus to activate. Just keep getting MYSKY_2306 error.

I called sky and they told me it was something to do with app updating but have been trying for 3 days so don't believe that is the issue. I have sky cinema.

Re: Paramount Plus

Mr+Flibbles+86 — Tue, 09 May 2023 08:27:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount Plus

Addie15 — Thu, 11 May 2023 08:29:53 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Paramount Plus

Sonas28 — Thu, 11 May 2023 17:26:46 GMT

Sorry I was waiting for someone to contact me I didn't realise I had to do anything

The issue still is not resolved . Still getting the same error

Re: Paramount Plus

Laing1 — Thu, 11 May 2023 17:28:13 GMT

@Sonas28 wrote:

Sorry I was waiting for someone to contact me I didn't realise I had to do anything

The issue still is not resolved . Still getting the same error

@Sonas28 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014