topic Re: Return item. Due to covid. in Sky Q

Return item. Due to covid.

Junekathleen — Thu, 11 May 2023 11:33:02 GMT

I have covid and very ill so cannot get to post-office or any where so you will have to wait for return

Regards June

Re: Return item. Due to covid.

Daniel0210 — Thu, 11 May 2023 11:36:08 GMT

You are just telling other customers here. If you can't arrange for a family member, friend or neighbour to return it for you, you are likely to incur charges but keep the proof of posting when you return it and you should be reimbursed in due course.

Re: Return item. Due to covid.

SlenderRobert — Thu, 11 May 2023 11:44:19 GMT

@Junekathleen wrote:
I have covid and very ill so cannot get to post-office or any where so you will have to wait for return
Regards June

Royal Mail will collect parcels for free from your home address.

Once you are feeling better you can arrange this easily on the Royal Mail website, then you don't ever have to go to the post office.

Re: Return item. Due to covid.

Daniel0210 — Thu, 11 May 2023 11:46:02 GMT

@SlenderRobert

Good point, I'd forgotten that. Still insist on some sort of receipt though @Junekathleen

Re: Return item. Due to covid.

Mark39 — Thu, 11 May 2023 12:37:42 GMT

@Daniel0210 wrote:

@SlenderRobert

Good point, I'd forgotten that. Still insist on some sort of receipt though @Junekathleen

@Junekathleen you might not get a receipt if it's collected, so keep a note of the tracking number too so that you can follow its progress. Easiest just to take a photo of the returns label with your mobile.

Re: Return item. Due to covid.

Invisiblename — Thu, 11 May 2023 15:49:00 GMT

@Mark39 wrote:
@Daniel0210 wrote:
@SlenderRobert
Good point, I'd forgotten that. Still insist on some sort of receipt though @Junekathleen
@Junekathleen you might not get a receipt if it's collected, so keep a note of the tracking number too so that you can follow its progress. Easiest just to take a photo of the returns label with your mobile.

Even beeing informed that the item has been delivered by the Post Office is no guarantee that Sky won't accuse you of not returning it! So, even if you get a confirmation of delivery from the Post Office app, keep all the records as proof.