topic Re: Our viewing card says it is inactive, sky Q is freezing and we cant access recordings in Sky Q

Our viewing card says it is inactive, sky Q is freezing and we cant access recordings

Benjoeluke — Wed, 10 May 2023 20:53:36 GMT

We are having problems with sky q

The viewing card saysvit is inactive yet it says it is paired well , the box freezes alot and we can't access recordings any more

Re: Our viewing card says it is inactive, sky Q is freezing and we cant access recordings

Mr+Flibbles+86 — Thu, 11 May 2023 10:17:02 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Our viewing card says it is inactive, sky Q is freezing and we cant access recordings

Lisa-P1987 — Mon, 15 May 2023 12:39:51 GMT

Thanks for chatting to us Benjoeluke. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks