Sky wouldn’t turn off, turned off at wall, back on message when goes blank press home- nothing,

Smelly+feet — Wed, 10 May 2023 20:12:34 GMT

Sky wouldn't turn off, turned off at wall, back on message- when screen goes black press home- did this several times- nothing at all ? Any advice please?

Re: Sky wouldn’t turn off, turned off at wall, back on message when goes blank press home- nothing,

oldfella — Wed, 10 May 2023 20:23:24 GMT

@Smelly+feet wrote:

Sky wouldn't turn off, turned off at wall, back on message- when screen goes black press home- did this several times- nothing at all ? Any advice please?

Hi @Smelly+feet

Reboot the box exactly as follows.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If pressing the Standby button on the box brings the box on

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

topic Re: Sky wouldn’t turn off, turned off at wall, back on message when goes blank press home- nothing, in Sky Q

Sky wouldn’t turn off, turned off at wall, back on message when goes blank press home- nothing,

Re: Sky wouldn’t turn off, turned off at wall, back on message when goes blank press home- nothing,