topic Re: Sky q box not working in Sky Q

Sky q box not working

AEBF — Wed, 10 May 2023 17:16:06 GMT

My sky Q box keeps rebooting and going off

Re: Sky q box not working

oldfella — Wed, 10 May 2023 17:16:53 GMT

@AEBF wrote:

My sky Q box keeps rebooting and going off

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky q box not working

AEBF — Wed, 10 May 2023 17:21:38 GMT

tried all that

Re: Sky q box not working

AEBF — Wed, 10 May 2023 17:22:44 GMT

You can't access any of it the box doesn't come on at all

Re: Sky q box not working

oldfella — Wed, 10 May 2023 17:37:40 GMT

@AEBF wrote:

You can't access any of it the box doesn't come on at all

Hi @AEBF

Have you tried pressing the standby button on the front right of the box (Amber led)?

If this brings the box on

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky q box not working

AEBF — Wed, 10 May 2023 17:42:25 GMT

No that didn't do anything

Re: Sky q box not working

oldfella — Wed, 10 May 2023 17:44:08 GMT

@AEBF wrote:

No that didn't do anything

Hi @AEBF

Try the recovery procedure in the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Re: Sky q box not working

AEBF — Wed, 10 May 2023 18:55:29 GMT

Yes we did all that before trying to make contact

Re: Sky q box not working

oldfella — Wed, 10 May 2023 19:00:30 GMT

@AEBF wrote:

Yes we did all that before trying to make contact

Hi @AEBF

If you have been completely through the link I posted and cannot solve your issue then you need a replacement Q box.

Re: Sky q box not working

AEBF — Wed, 10 May 2023 19:01:25 GMT

How do I get one ?

Re: Sky q box not working

oldfella — Wed, 10 May 2023 19:08:01 GMT

@AEBF wrote:

How do I get one ?

Contact Sky @AEBF