topic Re: Haven’t received the pack for returning my equipment in Sky Q

Haven’t received the pack for returning my equipment

HIROKI0406 — Wed, 10 May 2023 17:05:24 GMT

Hi all,

I terminated my contract on 4th of May and I am waiting for return packing of my broadband equipments. However, I received the reminder from you to return my equipment. So could you please let me know the current status of your shipping?

Best regards,

Re: Haven’t received the pack for returning my equipment

GD1 — Wed, 10 May 2023 17:08:31 GMT

@HIROKI0406 You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Re: Haven’t received the pack for returning my equipment

PandJ2020 — Wed, 10 May 2023 18:37:13 GMT

Contractually it's your onus to return the equipment - regardless of whether return packing is received or not.

I'd recommend using your own packaging (as above) and keep the proof of posting (indefinitely).

Re: Haven’t received the pack for returning my equipment

Daniel0210 — Wed, 10 May 2023 18:43:47 GMT

@HIROKI0406 wrote:

I terminated my contract on 4th of May and I am waiting for return packing of my broadband equipments.

@HIROKI0406
Providing you’ve cancelled successfully Sky usually send out the returns packaging near the end of a cancellation period, [14 days for broadband ~ so near the 14th May], to the address that the account is registered at.