topic Numerous issues in Sky Q

Numerous issues

Ridley53 — Wed, 10 May 2023 13:59:56 GMT

Rewind not working on live tv

Recordings with message software/technical issue/part recorded/poor recording stops every few minutes

Fast forward appears to work then reverses

Frustrated as this has happened for last couple of weeks but Monday a lot of recordings were disrupted??

Re: Numerous issues

lettice — Wed, 10 May 2023 14:11:21 GMT

Would first suggest having a read of this help article on recording problems;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-problem-with-recordings/articles/failed-part-recordings-sky-q

Also read this second help article for how to reset your hard drive, if you feel it has got to the state described in the article;

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Numerous issues

Ridley53 — Thu, 11 May 2023 18:45:19 GMT

Netflix freezes every few minutes - is this due to sky Q or nternet connection?

Cannot record

Ridley53 — Thu, 11 May 2023 21:14:41 GMT

Getting message this programme cannot be recorded

Re: Cannot record

oldfella — Thu, 11 May 2023 21:20:54 GMT

@Ridley53 wrote:

Getting message this programme cannot be recorded

Hi @Ridley53

Try a Q box reboot.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.