topic Re: Sky go extra No working in Sky Q

Sky go extra No working

The+Clairvoyant — Tue, 09 May 2023 22:35:51 GMT

So Sky has activated sky go extra. Bit it's not working.

Go to settings on the Q box click confirm, nothing. I've rebooted the box, the Sky Go app says no Sky box.

Can anyone help before I go back to Sky. And it's been over 24hrs since I got it back on my account.

TIA

Re: Sky go extra No working

caesarome — Wed, 10 May 2023 05:38:51 GMT

You need a multiscreen sub if you want to view your recordings back via the Sky Go app so do you have this on your account ?

Re: Sky go extra No working

The+Clairvoyant — Wed, 10 May 2023 06:55:03 GMT

I was told I needed sky go extra, which is a separate cost. If you don't have multi room.

Re: Sky go extra No working

Laing1 — Wed, 10 May 2023 15:48:11 GMT

@The+Clairvoyant wrote:

I was told I needed sky go extra, which is a separate cost. If you don't have multi room.

@The+Clairvoyant if you are wanting to connect to the Q box to download recordings from it the afraid you do need the multiroom subscription the link below explains about all aspects of Sky Q

https://www.sky.com/help/articles/sky-go-what-do-you-need-help-with