topic Sky mini skipping when paranount+ used on sky Q main box in Sky Q

Sky mini skipping when paranount+ used on sky Q main box

mundo — Tue, 09 May 2023 19:45:44 GMT

I've got Sky Q, 2 mini boxes and a booster.

When someone is watching something on the main box on Disney+ or Paramount+ it causes the the sky mini boxes to skip when watching which is very frustrating.

Already had an engineer out once who changed some wifi settings but it's still not fixed the issue.

Has anyone else experienced this?

Re: Sky mini skipping when paranount+ used on sky Q main box

Addie15 — Wed, 10 May 2023 08:04:16 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky mini skipping when paranount+ used on sky Q main box

Addie15 — Fri, 12 May 2023 08:15:24 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky mini skipping when paranount+ used on sky Q main box

mundo — Fri, 12 May 2023 08:18:46 GMT

I'm still waiting for someone to reach out to me on chat as you advised.

Re: Sky mini skipping when paranount+ used on sky Q main box

Lisa-P1987 — Sun, 14 May 2023 11:39:36 GMT

Update - Spoken to mundo about their technical issues.

Re: Sky mini skipping when paranount+ used on sky Q main box

mundo — Mon, 15 May 2023 19:06:17 GMT

Hi, I've still got the issue. Seems to happen in the evenings.