topic Channels currently affected by a problem with satellite signal in Sky Q

Channels currently affected by a problem with satellite signal

Bertee — Tue, 09 May 2023 17:32:44 GMT

Channels 114, 122, 404, 406 & 407 are all displaying the message above. It started with just a couple but is getting worse. Sky Q has been rebooted a few times but no changes, also very recently started pixelating more on 101, not during bad weather.
does this require an engineer to visit please?

thank you

Re: Channels currently affected by a problem with satellite signal

oj01 — Tue, 09 May 2023 17:34:00 GMT

@Bertee Yes, it does. All the signs suggest an issue with your dish, LNB and/or cabling.

Re: Channels currently affected by a problem with satellite signal

GD1 — Tue, 09 May 2023 17:34:10 GMT

@Bertee Is your dish a communal setup or your own private dish, if the latter, call Sky to book an engineer.

Re: Channels currently affected by a problem with satellite signal

Bertee — Tue, 09 May 2023 17:48:58 GMT

Thank you for the replies, it's our own dish so I'll call to book an engineer.