topic Re: Smith in Sky Q

Smith

Ydnam — Mon, 08 May 2023 16:30:26 GMT

Can't down load anything with skyQ.

Re: Smith

Laing1 — Mon, 08 May 2023 16:48:15 GMT

@Ydnam wrote:

Can't down load anything with skyQ.

@Ydnam what is happening when youtry ? what error messages are you getting ?

if you are a new customer

Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

Re: Smith

Quoman7 — Tue, 09 May 2023 07:45:09 GMT

@Ydnam wrote:

Can't down load anything with skyQ.

Hi @Ydnam Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?