topic Issue with Sky Q box in Sky Q

Issue with Sky Q box

NigeTan — Mon, 08 May 2023 14:44:10 GMT

Our screen is stuck on Updating Software Step 1 of 2. We have followed the trouble shooting steps twice and cannot get it past this point.

Re: Issue with Sky Q box

PandJ2020 — Mon, 08 May 2023 15:47:13 GMT

If a power cycle doesn't sort it then the box is bricked and you'll have to contact Sky for a replacement.

Re: Issue with Sky Q box

Adams — Fri, 22 Dec 2023 15:38:19 GMT

I am in the same position. I'm not very happy as it is 3 days before Christmas and I have no box. I have had sky for just under a year and have experienced a number of problems.

I am considering whether changing to sky was the right thing.

Re: Issue with Sky Q box

PandJ2020 — Fri, 22 Dec 2023 15:54:19 GMT

@Adams wrote:
...as it is 3 days before Christmas and I have no box.

Indeed, annoying but they can fail at any time. Make sure you report it to Sky as they may consider a credit for the downtime once it's fixed.