topic My new sky box does not have a power socket so I cannot turn it on in Sky Q

My new sky box does not have a power socket so I cannot turn it on

Tonybottrill — Sat, 06 May 2023 12:22:24 GMT

I cannot turn on my sky box because it has no power socket

Re: My new sky box does not have a power socket so I cannot turn it on

Laing1 — Sat, 06 May 2023 13:12:05 GMT

@Tonybottrill wrote:

I cannot turn on my sky box because it has no power socket

@Tonybottrill what do you mean no power socket do you mean there is no socket on the back to plug a cable into it or no cable where did you get the Sky Q box from ?

Re: My new sky box does not have a power socket so I cannot turn it on

MightyQuinn — Sat, 06 May 2023 13:22:36 GMT

Hi @Tonybottrill If it is a 32B1xx (ES240) box then you will find a power adapter in the box. All other boxes use a simple C7 plug. Sky should not loan a box without a power adapter or cable.

Re: My new sky box does not have a power socket so I cannot turn it on

bob1234 — Sat, 06 May 2023 16:45:07 GMT

@TonybottrillThere is a remote possibility that Sky have sent you a 2TB V2 box without its separate power unit. This is the only one that does not take the standard lead.

Phone Sky, unless you have bought it from somewhere else in which case return it.

Re: My new sky box does not have a power socket so I cannot turn it on

TimmyBGood — Sat, 06 May 2023 19:26:36 GMT

@Tonybottrill

The external PSU which @MightyQuinn and @bob1234 refer to is this one (part number SP171) :

The socket on the Sky box which the orange multipin electrical connection plugs into might be mistaken for an AV (S-video) port.

Re: My new sky box does not have a power socket so I cannot turn it on

jimmythehat — Tue, 09 May 2023 13:05:04 GMT

I have the same problem... replacement Sky Q 2TB box arrived, and requires a non-standard 12.25v DIN power adapter which wasn't supplied.

Now I'm trying to get a Sky engineer to return with the correct power connection.

New box is pictured. The power socket is now in the middle instead of at the far end.

Re: My new sky box does not have a power socket so I cannot turn it on

Laing1 — Tue, 09 May 2023 15:21:04 GMT

@jimmythehat wrote:

I have the same problem... replacement Sky Q 2TB box arrived, and requires a non-standard 12.25v DIN power adapter which wasn't supplied.

Now I'm trying to get a Sky engineer to return with the correct power connection.

New box is pictured. The power socket is now in the middle instead of at the far end.

@jimmythehat yes thats a V2 box and should have come with an external power brick

Re: My new sky box does not have a power socket so I cannot turn it on

lettice — Tue, 09 May 2023 15:40:48 GMT

@jimmythehat

Is this a replacement box for a previous faulty V2 box?

Assume you returned your previous box and sent back the cables, as Sky request. Normally to be done via a replacement box courier pick up.

Seems odd that Sky are sending out replacement boxes without power cables?

Re: My new sky box does not have a power socket so I cannot turn it on

TimmyBGood — Tue, 09 May 2023 16:38:20 GMT

@jimmythehat wrote:

a non-standard 12.25v DIN power adapter

Just for information: we think that connection is there because the v1 box sometimes had an issue with overheating so Sky moved to an external transformer in the v2 but still wanted to keep the originally specified built-in Powerline networking available (although this was dropped in firmware long before the v3 box was released).