topic Re: Return box in Sky Q

Return box

Imba — Sat, 06 May 2023 10:50:17 GMT

You've not sent me the packaging to return sky q box as you said you would

Re: Return box

Daniel0210 — Sat, 06 May 2023 10:51:58 GMT

Not us @Imba as we are customers here. Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return box

Imba — Sat, 06 May 2023 11:11:52 GMT

Please send me packaging to aysgarth lodges, leyburn . I won't be using any packaging and I will wait for you to send as discussed when cancelling

Re: Return box

Laing1 — Sat, 06 May 2023 11:15:05 GMT

@Imba wrote:

Please send me packaging to aysgarth lodges, leyburn . I won't be using any packaging and I will wait for you to send as discussed when cancelling

@Imba Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Return box

Daniel0210 — Sat, 06 May 2023 11:25:27 GMT

@Daniel0210 wrote:

Not us @Imba as we are customers here.