topic Already return sky tv in Sky Q

Already return sky tv

Mik99 — Fri, 05 May 2023 20:16:57 GMT

I have returned my old sky tv box a month ago, send it with return box at the post office.

Re: Already return sky tv

Mark39 — Fri, 05 May 2023 20:24:17 GMT

Are you posting because Sky say they haven't received it? Did you obtain, and have you kept proof of posting?

Re: Already return sky tv

LizzyAA — Sat, 06 May 2023 08:49:37 GMT

I also have this issue. Sky eqiupment was returned over a month ago and am still getting emails/texts threatening non return charge. I have pictures of equipment returned and postage receipt. I printed a packaging return on the website and posted the items and a few days later, I received a text that a prepaid packaging was being sent to me but I had left the country by then. I keep getting these texts/emails. What Sky email address can I use to send my evidence as I am unable to make calls to the UK from my current location.

Re: Already return sky tv

caesarome — Sat, 06 May 2023 09:00:08 GMT

@LizzyAA

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Already return sky tv

Lisa-P1987 — Sat, 06 May 2023 09:44:41 GMT

Thanks for escalating this. We’ve sent LizzyAA an invite to chat.