topic Re: Hard disk drive problem in Sky Q

Hard disk drive problem

janley — Tue, 02 May 2023 19:24:28 GMT

I can not get any information on programs and no recording available.

Re: Hard disk drive problem

Laing1 — Tue, 02 May 2023 19:33:58 GMT

@janley wrote:
I can not get any information on programs and no recording available.

@janley Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Hard disk drive problem

janley — Tue, 02 May 2023 19:38:33 GMT

This is what I missed out I have not got Sky q I only have the old sky box.

Re: Hard disk drive problem

Kevin-7248 — Tue, 02 May 2023 20:15:58 GMT

*I think this needs moved to the sky + forum then.

Additionally, you may need to access the engineers menu to 'hard reset' those boxes - from memory years ago.

Settings - press 001 and then you can access that menu to scroll - can't remember off my head - to an area within there to format your hard drive to have it as if new again.

This will remove all recorded programs and will bring your box back to a clean slate.

Re: Hard disk drive problem

loverboi — Tue, 02 May 2023 21:09:54 GMT

@Kevin-7248 @janley @Laing1 hi when your in the menu you need to scroll o system reset and your get a notice that your lose recordings ect before you reset and it will want you to confirm your wishing to continue

Re: Hard disk drive problem

loverboi — Tue, 02 May 2023 21:37:15 GMT

@Kevin-7248your welcome hope it fixes your issue 🙂 😄

Re: Hard disk drive problem

Kevin-7248 — Wed, 03 May 2023 07:37:56 GMT

@loverboi Oh it ain't for me, I just forgot your additional process of accessing the engineer menu's final hard reset guidance to it.

I've sky glass 😋 just wanted to help out @janley

Re: Hard disk drive problem

janley — Fri, 05 May 2023 18:16:35 GMT

Thank you all sorted now.

Re: Hard disk drive problem

loverboi — Fri, 05 May 2023 19:45:09 GMT

@Kevin-7248no worries hope your all enjoying the warm weather 😉 😄