https://helpforum.sky.com/t5/Sky-Q/Error-message/m-p/4300978#M576899 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3765320">@Kenzie123</a>&nbsp;wrote:<BR /> <P>My on demand won't work it keeps saying error update your subscription, I've tried everything and it's still not working</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3765320">@Kenzie123</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR /><BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Fri, 05 May 2023 15:12:01 GMT oldfella 2023-05-05T15:12:01Z https://helpforum.sky.com/t5/Sky-Q/Error-message/m-p/4300943#M576894 <P>My on demand won't work it keeps saying error update your subscription, I've tried everything and it's still not working</P> Fri, 05 May 2023 14:24:42 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message/m-p/4300943#M576894 Kenzie123 2023-05-05T14:24:42Z https://helpforum.sky.com/t5/Sky-Q/Error-message/m-p/4300978#M576899 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3765320">@Kenzie123</a>&nbsp;wrote:<BR /> <P>My on demand won't work it keeps saying error update your subscription, I've tried everything and it's still not working</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3765320">@Kenzie123</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR /><BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Fri, 05 May 2023 15:12:01 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message/m-p/4300978#M576899 oldfella 2023-05-05T15:12:01Z