https://helpforum.sky.com/t5/Sky-Q/Why-should-i-subscribe-when-i-pay-for-tv-programmes/m-p/4300905#M576889 <P>Thank you...I changed settings to sd and its now OK...</P> Fri, 05 May 2023 13:21:43 GMT evil+twin+36 2023-05-05T13:21:43Z https://helpforum.sky.com/t5/Sky-Q/Why-should-i-subscribe-when-i-pay-for-tv-programmes/m-p/4300089#M576748 <LI-SPOILER>&nbsp;</LI-SPOILER><P>I have recently upgraded my sky q package and a message keeps coming up to subscribe for a free trial to watch programmes that I have watched for ages.</P><P>Is there a way.to turn this off as its annoying and I pay enough to watch programmes as it is!!</P> Thu, 04 May 2023 14:11:16 GMT https://helpforum.sky.com/t5/Sky-Q/Why-should-i-subscribe-when-i-pay-for-tv-programmes/m-p/4300089#M576748 evil+twin+36 2023-05-04T14:11:16Z https://helpforum.sky.com/t5/Sky-Q/Why-should-i-subscribe-when-i-pay-for-tv-programmes/m-p/4300129#M576752 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3423787">@evil+twin+36</a>&nbsp;wrote: <P class="1683211915384">&nbsp;</P> <SPAN>I have recently upgraded my sky q package and a message keeps coming up to subscribe for a free trial to watch programmes that I have watched for ages.</SPAN> <P>Is there a way.to turn this off as its annoying and I pay enough to watch programmes as it is!!</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3423787">@evil+twin+36</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR /><BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Thu, 04 May 2023 14:52:23 GMT https://helpforum.sky.com/t5/Sky-Q/Why-should-i-subscribe-when-i-pay-for-tv-programmes/m-p/4300129#M576752 oldfella 2023-05-04T14:52:23Z https://helpforum.sky.com/t5/Sky-Q/Why-should-i-subscribe-when-i-pay-for-tv-programmes/m-p/4300905#M576889 <P>Thank you...I changed settings to sd and its now OK...</P> Fri, 05 May 2023 13:21:43 GMT https://helpforum.sky.com/t5/Sky-Q/Why-should-i-subscribe-when-i-pay-for-tv-programmes/m-p/4300905#M576889 evil+twin+36 2023-05-05T13:21:43Z