topic Re: Sky Tv satalite connection and remote in Sky Q

Sky Tv satalite connection and remote

Chioma+ochonma — Fri, 05 May 2023 08:27:43 GMT

I have been experiencing connectivity difficulties and the skyQ is not working as well for more than 2 weeks now and yet you are collecting direct debits. Can this be fixed ASAP PLEASE.

Re: Sky Tv satalite connection and remote

oldfella — Fri, 05 May 2023 08:29:34 GMT

@Chioma+ochonma wrote:

I have been experiencing connectivity difficulties and the skyQ is not working as well for more than 2 weeks now and yet you are collecting direct debits. Can this be fixed ASAP PLEASE.

Hi @Chioma+ochonma

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky Tv satalite connection and remote

GD1 — Fri, 05 May 2023 08:46:03 GMT

@Chioma+ochonma Have you raised this to Sky yet? Until you do they won't know there is an issue

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.