topic Re: Sky Q box pixelation in Sky Q

Sky Q box pixelation

Tedsterdog — Thu, 04 May 2023 14:08:59 GMT

I am getting freezing and pixelation on the TV connected to the main SKY Q box. I have done all the things suggested online, like re-start, check the LNB status, it is not a weather issue or something in the way of my sky dish. The Mini Q boxes (3 of) don't pixelate and I've even tried changing the TV that connects to the main Q box and it still pixelated. I don't know what else to try.

Re: Sky Q box pixelation

Addie15 — Fri, 05 May 2023 07:28:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box pixelation

Tedsterdog — Thu, 11 May 2023 08:06:12 GMT

I have responded to your message and got help from a very helpful sky employee who, after we tried several things decided to send out an engineer. A team of two attended and replaced my dish which they said had rusted due to me living next to the sea. Unfortunately, I am still getting some pixelation- not as much as I was but it is definitely still there. I was going to phone to try to arrange for the engineers to return, however, I am unable to find a number to contact. Can you help.

Thanks

Re: Sky Q box pixelation

Austinored — Sat, 29 Jun 2024 20:33:42 GMT

Hi @Addie15 ,

Can I get some help with this? I am having a similar issue, the picture seems to freeze with pixelation, it's the Q, not the TV. Possibly need an engineer too as I have an issue with TNT Sports HD channels in the wrong place, thanks

Re: Sky Q box pixelation

Mo1234 — Sat, 03 Aug 2024 20:06:31 GMT

I am getting freezing and pixelation on the TV connected to the main SKY Q box. I have done all the things suggested online, like re-start, check the LNB status, it is not a weather issue or something in the way of my sky dish. The Mini Q box doesn't pixelate and I've even tried changing the TV that connects to the main Q box and it still pixelated. I don't know what else to try.

Re: Sky Q box pixelation

B1gTone — Sun, 04 Aug 2024 10:17:29 GMT

Same thing is happening to mine, it's ridiculous. I've booked an engineer visit. But they won't come out for a couple of weeks.

Re: Sky Q box pixelation

Anonymous — Sun, 04 Aug 2024 11:42:38 GMT

What exactly is pixellating? Live TV or Apps and catchup? If live TV, is it every channel or specific ones? If specific channels, which?

Re: Sky Q box pixelation

Austinored — Sun, 04 Aug 2024 15:46:26 GMT

I've managed to get an engineer visit out, he said it could be my WiFi router making all the fuss. My apps weren't working properly. Live TV was fine. He did however swap the box, it's all good now.

Re: Sky Q box pixelation

NigeM — Tue, 18 Feb 2025 16:11:33 GMT

Interesting, I have exactly the same problem. The sky box could not find mt wifi, so had to connect via Ethernet cable plugged in directly from the local wifi mesh device. I have a sky visit next week.