No internet connection

Paula+Louise — Thu, 04 May 2023 19:41:13 GMT

Apparently I don't have internet connection on my skyq box. It keeps telling me to press and hold a button on my router which I've done lots of times and nothing changes. Has anyone else had this problem and been able to solve it without calling an engineer

Re: No internet connection

oldfella — Thu, 04 May 2023 19:53:34 GMT

@Paula+Louise wrote:

Apparently I don't have internet connection on my skyq box. It keeps telling me to press and hold a button on my router which I've done lots of times and nothing changes. Has anyone else had this problem and been able to solve it without calling an engineer

Hi @Paula+Louise

Are you carrying out a Network reset on your Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Re: No internet connection in Sky Q

No internet connection

Re: No internet connection