topic Re: I still dont have itvx app on sky q in Sky Q

I still dont have itvx app on sky q

Anastasia3210 — Wed, 08 Mar 2023 00:42:33 GMT

I still don't have the itvx app on sky q any ideas ???

Re: I still dont have itvx app on sky q

stereohaven — Wed, 08 Mar 2023 07:24:05 GMT

Hi @Anastasia3210

Try refreshing the apps on the box:

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

If that doesn't work, do a full power cycle by unplugging the box for 5 minutes at the mains then plugging it back in.

Re: I still dont have itvx app on sky q

TashaBorris — Thu, 04 May 2023 14:59:56 GMT

Tried all of this and I still do not have ITVX in the apps

Re: I still dont have itvx app on sky q

lettice — Thu, 04 May 2023 15:02:12 GMT

Try using the voice option on your Sky Q remote saying 'I T V X ' that often launches it when its not appearing in your list of apps.

Re: I still dont have itvx app on sky q

TashaBorris — Thu, 04 May 2023 15:08:21 GMT

Tried that as well but still nothing

Re: I still dont have itvx app on sky q

lettice — Thu, 04 May 2023 15:36:28 GMT

@TashaBorris

Can you check your box has the latest software;

Press Home on your Sky Q remote.
Select Settings followed by System info.

Your box should have Q210.000.6.03L
If it does not have that version, follow how to update to the latest software here;
Updating Sky Q 1TB and 2TB boxes | Sky Help | Sky.com

Re: I still dont have itvx app on sky q

TashaBorris — Tue, 09 May 2023 07:58:25 GMT

Thank you, we updraged the system and now can see ITVX.

Many thanks for your assistance

Re: I still dont have itvx app on sky q

NickSheehan — Fri, 20 Oct 2023 17:59:41 GMT

I have tried this three times and it has not worked. We had an original Sky-Q box and two mini boxes. The main box died so we got a new box 3 weeks ago. We still have ITVX on the mini boxes but not on the main box no matter what we do. Is there a way to push the app to the box or a setting we can use to force an update over and above what's listed here?

Re: I still dont have itvx app on sky q

nigea99 — Fri, 20 Oct 2023 18:02:25 GMT

@NickSheehan wrote:

I have tried this three times and it has not worked. We had an original Sky-Q box and two mini boxes. The main box died so we got a new box 3 weeks ago. We still have ITVX on the mini boxes but not on the main box no matter what we do. Is there a way to push the app to the box or a setting we can use to force an update over and above what's listed here?

hi @NickSheehan

What is your Software version on the main box ?