topic Re: Sound not working on Netflix/Disney + or Amazon Prime in Sky Q

Sound not working on Netflix/Disney + or Amazon Prime

Sixball — Mon, 01 May 2023 19:53:15 GMT

Sound is working fine on Sky Q - but as soon as try to play Netflix/Disney + or Prime - there is no sound

, close apps, sound, have tried resetting. Powered off for hours and no difference.

Re: Sound not working on Netflix/Disney + or Amazon Prime

Mr+Flibbles+86 — Tue, 02 May 2023 08:01:58 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sound not working on Netflix/Disney + or Amazon Prime

Lisa-P1987 — Thu, 04 May 2023 09:49:43 GMT

We are still looking to help you Sixball. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks