topic Re: Hard drive failure in Sky Q

Hard drive failure

Glitzybits — Thu, 04 May 2023 09:01:41 GMT

So despite my trying all the Sky tips to reset my hard drive, all failed. I have ordered a new Sky Q box which is due to arrive today - will i have to wait for an engineer to set it up, or is this something that i, or someone else can do?

Thanks

Re: Hard drive failure

lettice — Thu, 04 May 2023 09:12:31 GMT

If your replacement Sky Q box is being sent through a courier to you, you can setup as detailed in the Sky Q help article here;
Sky Help | Sky.com

The courier may ask for your failed Sky Q box back, to be rturned to Sky.
Make sure you remove your current Sky viewing card before returning your failed box, as you will need that for your replacement box.

Re: Hard drive failure

Glitzybits — Thu, 04 May 2023 09:18:30 GMT

Thank you for your answer - yes, the new box is coming via DPD and i am aware i have to hand over the old box, the remote plus cables i believe .. wish me luck for installing, im not quite a technophobe but setting up these things never goes right! 🙂

Re: Hard drive failure

PandJ2020 — Thu, 04 May 2023 10:55:40 GMT

@lettice wrote:

The courier may ask for your failed Sky Q box back, to be rturned to Sky.
Make sure you remove your current Sky viewing card before returning your failed box, as you will need that for your replacement box.

Just to reiterate the above...