topic Sky Q box won’t start. Keeps looping in Sky Q

Sky Q box won’t start. Keeps looping

Huw63 — Wed, 03 May 2023 21:03:00 GMT

I have seen this problem before but can't find it now.

Today we had trouble with recordings and I tried restarting the box. Now it won't reboot. It keeps looping to a blue screen that says 'When the screen goes blank press home to get started'. It goes blank then loops back to the same screen.

I have done a software update.
I saw on the previous post that a new box was needed. Please help.

Re: Sky Q box won’t start. Keeps looping

Lisa-P1987 — Thu, 04 May 2023 09:58:28 GMT

Hi there Huw63, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box won’t start. Keeps looping

Frankie1g — Thu, 04 May 2023 21:21:10 GMT

Mines done the same I think a firmware update has broken some versions of q boxes engineer coming Monday fully expect new box

Re: Sky Q box won’t start. Keeps looping

Martin+Green — Tue, 09 May 2023 17:00:53 GMT

I've got the same problem. I've tried unplugging the TV and Sky Q box and updating the software several times but all that happens is that the box simply cycles round the same 3 sets of screens endlessly. We've also left the box turned off for several hours but it's still the same. Can you help, please? I'm convinced it needs at least an engineer to come to it. Or maybe even a replacement box.

Re: Sky Q box won’t start. Keeps looping

Huw63 — Tue, 09 May 2023 17:42:12 GMT

My problem was resolved this morning with a new Q box. Old one was done for.