https://helpforum.sky.com/t5/Sky-Q/Second-Q-box-freezing-live-tv/m-p/4299509#M576650 <P>Thank you <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2617281">@oldfella</a>. I'll try these and see how I get on.&nbsp;</P> Wed, 03 May 2023 20:36:28 GMT Bexx33 2023-05-03T20:36:28Z https://helpforum.sky.com/t5/Sky-Q/Second-Q-box-freezing-live-tv/m-p/4299420#M576633 <P>Live tv continuously freezing on all channels on our second Q box. Recordings play but gets stuck if you fast forward or rewind.&nbsp;<BR /><BR />Main box seems okay but has frozen on the odd occasion.&nbsp;<BR /><BR /></P><P>Any fixes?</P> Wed, 03 May 2023 19:01:58 GMT https://helpforum.sky.com/t5/Sky-Q/Second-Q-box-freezing-live-tv/m-p/4299420#M576633 Bexx33 2023-05-03T19:01:58Z https://helpforum.sky.com/t5/Sky-Q/Second-Q-box-freezing-live-tv/m-p/4299430#M576634 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3764444">@Bexx33</a>&nbsp;wrote:<BR /> <P>Live tv continuously freezing on all channels on our second Q box. Recordings play but gets stuck if you fast forward or rewind.&nbsp;<BR /><BR />Main box seems okay but has frozen on the odd occasion.&nbsp;<BR /><BR /></P> <P>Any fixes?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3764444">@Bexx33</a>&nbsp;</P> <P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect reliably try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.</P> <P>&nbsp;</P> <P>Failing all this you may need a Sky Q WiFi booster to aid connectivity.</P> Wed, 03 May 2023 19:10:17 GMT https://helpforum.sky.com/t5/Sky-Q/Second-Q-box-freezing-live-tv/m-p/4299430#M576634 oldfella 2023-05-03T19:10:17Z https://helpforum.sky.com/t5/Sky-Q/Second-Q-box-freezing-live-tv/m-p/4299509#M576650 <P>Thank you <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2617281">@oldfella</a>. I'll try these and see how I get on.&nbsp;</P> Wed, 03 May 2023 20:36:28 GMT https://helpforum.sky.com/t5/Sky-Q/Second-Q-box-freezing-live-tv/m-p/4299509#M576650 Bexx33 2023-05-03T20:36:28Z