topic Re: Sky Q Viewing Card Error in Sky Q

Sky Q Viewing Card Error

scarlettron — Wed, 03 May 2023 19:36:00 GMT

Currently receiving an error message on my Sky Q box saying "please ensure the correct viewing card is inserted with the chip facing up"

I have tried removing the card and reinserted it. I have wiped the card with a lint cloth. I have updated the software on my Sky Q box and I have reset the box.

Any ideas please?!

Re: Sky Q Viewing Card Error

Laing1 — Wed, 03 May 2023 19:59:26 GMT

@scarlettron wrote:

Currently receiving an error message on my Sky Q box saying "please ensure the correct viewing card is inserted with the chip facing up"

I have tried removing the card and reinserted it. I have wiped the card with a lint cloth. I have updated the software on my Sky Q box and I have reset the box.

Any ideas please?!

@scarlettron You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

Re: Sky Q Viewing Card Error

scarlettron — Wed, 03 May 2023 20:02:05 GMT

Hi @Laing1

Thanks for the reply. I'd seen about this on another thread but im unable to do it as it states there's no viewing card inserted and doesn't offer any options.

Re: Sky Q Viewing Card Error

Laing1 — Wed, 03 May 2023 20:40:25 GMT

@scarlettron wrote:

Hi @Laing1

Thanks for the reply. I'd seen about this on another thread but im unable to do it as it states there's no viewing card inserted and doesn't offer any options.

@scarlettron I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q Viewing Card Error

Mr+Flibbles+86 — Thu, 04 May 2023 09:53:39 GMT

Thanks for escalating this. We’ve sent an invite to chat.