topic Re: youtube app suddenly very slow to load and poor quality on sky q in Sky Q

youtube app suddenly very slow to load and poor quality on sky q

jonmolly — Wed, 03 May 2023 08:09:32 GMT

This last 3 days my youtube app on tv has become very slow / failing to load and the quality of image/sound very poor.

I've reset the internet router, with no improvement - any ideas please? Netflix too, also slow to load and sometimes says on their screen that there is a technical issue they are working to resolve, so I don't know if there is a temporary problem affecting youtube as well but not declared by them...

Re: youtube app suddenly very slow to load and poor quality on sky q

Laing1 — Wed, 03 May 2023 14:46:15 GMT

@jonmolly wrote:

This last 3 days my youtube app on tv has become very slow / failing to load and the quality of image/sound very poor.

I've reset the internet router, with no improvement - any ideas please? Netflix too, also slow to load and sometimes says on their screen that there is a technical issue they are working to resolve, so I don't know if there is a temporary problem affecting youtube as well but not declared by them...

@jonmolly Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: youtube app suddenly very slow to load and poor quality on sky q

jonmolly — Wed, 03 May 2023 19:46:30 GMT

Thank you - I'll try that - on asking friends they are reporting the same experience in their locales, so I now don't think it's me....

Re: youtube app suddenly very slow to load and poor quality on sky q

jonmolly — Sat, 06 May 2023 09:15:43 GMT

Hello

I'm pleased to say that just as I was about to argue with the sky q box as you suggested, the problem resolved - so I do think it was something more global that just my box. I'll keep that advice to hand though - in case!

Thank you!