topic Problems with Apps in Sky Q

Problems with Apps

Rob+Mab — Wed, 03 May 2023 17:14:20 GMT

I am having intermittent but more frequent issues with my SkyQ box. When I use (say) Prime Video app and I get an error message, I press the Sky button to return to Sky. Then I just get a blank (black) screen and nothing returns. The only thing I can do is unplug the SkyQ box and plug the power back in again and reboot. This is becoming more frequent and is a real pain. Any ideas?

Re: Problems with Apps

oldfella — Wed, 03 May 2023 17:21:57 GMT

@Rob+Mab wrote:

I am having intermittent but more frequent issues with my SkyQ box. When I use (say) Prime Video app and I get an error message, I press the Sky button to return to Sky. Then I just get a blank (black) screen and nothing returns. The only thing I can do is unplug the SkyQ box and plug the power back in again and reboot. This is becoming more frequent and is a real pain. Any ideas?

Hi @Rob+Mab

When exiting Apps it's best to use the Exit App button if there is one. Otherwise keep pressing the Q remote Dismiss button (left of home button) repeatedly until the get the box to exit.

Re: Problems with Apps

Rob+Mab — Wed, 03 May 2023 17:24:47 GMT

Thanks but there are no App exit buttons when it fails. It simply says "Something went wrong" and even using the back button does nothing.