topic Re: Trying to Cancel Dazn in Sky Q

Trying to Cancel Dazn

Thehig — Wed, 03 May 2023 11:18:22 GMT

I got DAZN last month for the Joshua fight.

Paid £20 and I'm now trying to cancel it.

However there isn't any email from dazn to any of my email addresses, and I can't sign as none of the emails are recognised as a valid account, yet they have charged me another £20 and I'm still getting the DAZN channel.

How do you cancel this, Sky say it's nothing to with them, and DAZN deny I even have an account with them as none of my details match an account.

Re: Trying to Cancel Dazn

oldfella — Wed, 03 May 2023 11:23:50 GMT

@Thehig wrote:

I got DAZN last month for the Joshua fight.

Paid £20 and I'm now trying to cancel it.

However there isn't any email from dazn to any of my email addresses, and I can't sign as none of the emails are recognised as a valid account, yet they have charged me another £20 and I'm still getting the DAZN channel.

How do you cancel this, Sky say it's nothing to with them, and DAZN deny I even have an account with them as none of my details match an account.

Assuming you are paying DazN directly @Thehig

Looks like only DazN can help you.

Re: Trying to Cancel Dazn

ozsat — Wed, 03 May 2023 12:14:10 GMT

You have to call them on the number shown on this page.- https://www.dazn.com/en-GB/help/articles/sky-uk-existing-subscribers

There is also a chat option on that page which may be able to help

Those contact details are for those who registered using their Sky viewing card number - and not the online website.

The Online Dazn team and the Sky/Dazn team are two different departments and seems there is little overlap.

@Thehig wrote:
I got DAZN last month for the Joshua fight.
Paid £20 and I'm now trying to cancel it.

However there isn't any email from dazn to any of my email addresses, and I can't sign as none of the emails are recognised as a valid account, yet they have charged me another £20 and I'm still getting the DAZN channel.

How do you cancel this, Sky say it's nothing to with them, and DAZN deny I even have an account with them as none of my details match an account.

Re: Trying to Cancel Dazn

Thehig — Wed, 03 May 2023 11:40:41 GMT

Which page ?

Re: Trying to Cancel Dazn

ozsat — Wed, 03 May 2023 11:59:20 GMT

Sorry - https://www.dazn.com/en-GB/help/articles/sky-uk-existing-subscribers

@Thehig wrote:
Which page ?

Re: Trying to Cancel Dazn

jackw87 — Thu, 04 May 2023 12:36:00 GMT

@Thehig I did exactly the same for the Joshua x Franklin fight and am facing the same issue. Just called the number above. DAZN confirmed that I can cancel my subscription, but not until March 2024!! Apparently, when signing up to a DAZN 'monthly saver' subscription to access the channel via Sky, there was 12-month minimum term in the small print. I bet this has caught A LOT of people out - incredibly decietful.

Re: Trying to Cancel Dazn

scoobydonut — Thu, 04 May 2023 12:39:13 GMT

Yeah the best advice for dealing with Dazn is to try to avoid ever signing up in the first place. It's part of their business model to make it as difficult to end the contract as possible.

You have to call them to cancel the Sky membership, and it's a premium rate number (:

Re: Trying to Cancel Dazn

ozsat — Thu, 04 May 2023 14:37:51 GMT

There used to be a 0 3 3 3 number in that page I linked - but seems to have been removed.

@scoobydonut wrote:
Yeah the best advice for dealing with Dazn is to try to avoid ever signing up in the first place. It's part of their business model to make it as difficult to end the contract as possible.

You have to call them to cancel the Sky membership, and it's a premium rate number (:

Re: Trying to Cancel Dazn

Thehig — Wed, 24 May 2023 13:16:40 GMT

Sorted it by requesting a stop payment order from Santander.

Re: Trying to Cancel Dazn

jackw87 — Wed, 24 May 2023 17:59:44 GMT

@Thehig nice!! How does that work with DAZN though? Surely a breach of contract and they'll come knocking... did the bank give you any advice? I'm also with Santander so might do the same

Re: Trying to Cancel Dazn

Ashlinjon — Sat, 03 Jun 2023 08:14:56 GMT

I've got the exact same problem! I am usually very careful with things like this but I noticed the £9.99 subscription fee taken again this month after I thought I'd cancelled... I had cancelled but not until 2024!! I'm fuming! It's so misleading. Have you been able to resolve this? Is there a way to cancel this 12 month contract early??

Re: Trying to Cancel Dazn

PandJ2020 — Sat, 03 Jun 2023 09:01:13 GMT

@Ashlinjon wrote:
Is there a way to cancel this 12 month contract early??

I presume the terms are similar to Sky's where if you 'agree' a minimum subscription period then you cannot cancel.

I suspect it's not a 'hidden term' but many haven't taken the time to fully read the terms before agreeing to them...

Cancelling payments isn't a solution either.

Re: Trying to Cancel Dazn

Thehig — Thu, 29 Jun 2023 21:51:06 GMT

Was in my case because they didnt have any record of my account and I didn't sign up for 12 months it was monthly flex pass.

Re: Trying to Cancel Dazn

jackw87 — Fri, 30 Jun 2023 08:51:41 GMT

@Thehig Did this work out, or did DAZN come knocking?

Re: Trying to Cancel Dazn

Josephjay — Sun, 13 Aug 2023 14:27:42 GMT

I signed up for joshua fight last night also but i paid 19.99 for flexible pass so i can cancel anytime but it wont let me cancel at all ive tried everything and im not on any contract i paid extra £10 so i could cancel when i want 2 .. If i blocked dazn from taking payments would it affect my creditscore if im not on a contract ? @Thehig

Re: Trying to Cancel Dazn

ozsat — Sun, 13 Aug 2023 15:07:19 GMT

I think you have to call them to cancel a subscription. Most tv services are like that.

Re: Trying to Cancel Dazn

Mart1n — Wed, 15 Nov 2023 17:44:50 GMT

Hi, I'm just experiencing the same issue. I paid to watch the Fury Vs KSI fight, on a monthly saver. DAZN website crashed everytime I put in my viewing card number, but eventually worked. They now say I've signed up to an annual 12 month contract, which I wasnt aware of, and didnt receive any contract. The contract is with their website, and not the SKY side of their business. I'm now being billed £9.99 a month even though I cancelled within the first 30 days, but this only cancels the renewal in 12 months time. DAZN web chat is very unhelpful, and will not budge on this. Is this a scam that SKY are allowing through their DAZN channels? Any ideas how to cancel?

Re: Trying to Cancel Dazn

Azwad22 — Wed, 15 Nov 2023 22:19:50 GMT

Theu did the same to me never got the boxing called the number on the sky chanel got challenged 70 quid for the premium rate number was told it was cancel and the subscription it made me sign up to told it was all cancelled and will be refunded still not had a refund and now there charging me 10 a month and I'm unable to cancel it DZAN are a joke of a compana and very rude on the live chat avoid at all cost no sport is worth the agro they cause

Re: Trying to Cancel Dazn

Pj07dec — Thu, 16 Nov 2023 20:42:23 GMT

Same issue here spoke to them via chat and this was the responce (below) lol jokes of a company Sky should step in will be ringing them and cancelling the whole sky package if they cant help very disapointed been a sky customer for 10 years as well

I am not understanding Paul, there is nothing to fall for, everything is shown on screen for you to read, I understand you may have missed this and I get that but please in the future it may be best to read subscription in full to save you this issue.

Re: Trying to Cancel Dazn

Dariddler — Wed, 27 Dec 2023 21:02:09 GMT

Hi previous posters, i have just been swindled into the 12 month contract to watch day of rexkoning. Did yoi get anywhere? Im just not going to pay it they dont have my home address so cant imagine they can do much apart from strongly worded emails.