Return of equipment

DoraDora26 — Tue, 02 May 2023 10:32:56 GMT

I have not received any oackagingvti return the equipment. Please send this out as soon as possible and I will return the sky box.

Re: Return of equipment

Daniel0210 — Tue, 02 May 2023 10:33:47 GMT

We are customers here @DoraDora26

Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic Return of equipment in Sky Q

Return of equipment

Re: Return of equipment