https://helpforum.sky.com/t5/Sky-Q/Upgrade-issues/m-p/4297839#M576379 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3763477">@Pedro+1111</a>&nbsp;wrote:<BR /> <P>Morning - last week I renewed my sky package but now we cannot view certain channels - ie sky witness, cannot watch certain programmes already on our box - especially in HD and keep getting a message on others to say we need to upgrade - very frustrating when it was all working well - can anyone help?&nbsp; (should say we are waiting for a sky Q box and engineer as still had a sky hd box but no one told us we would have issues like this? )&nbsp;</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3763477">@Pedro+1111</a>&nbsp;</P> <P>&nbsp;</P> <P>Can I suggest you double check your subscription to make sure that after the upgrade you have not lost the HD element - I can't remember the old susbcription package but with SKY Signature SKY HD is a separate add on</P> <P>&nbsp;</P> <P>P.S. Don't forget that when your box is replaced with SKY Q you won't have access to your old recordings (except those you have purchased) so make sure you do watch any you may want to before the switch</P> Tue, 02 May 2023 06:29:08 GMT nigea99 2023-05-02T06:29:08Z https://helpforum.sky.com/t5/Sky-Q/Upgrade-issues/m-p/4297837#M576378 <P>Morning - last week I renewed my sky package but now we cannot view certain channels - ie sky witness, cannot watch certain programmes already on our box - especially in HD and keep getting a message on others to say we need to upgrade - very frustrating when it was all working well - can anyone help?&nbsp; (should say we are waiting for a sky Q box and engineer as still had a sky hd box but no one told us we would have issues like this? )&nbsp;</P> Tue, 02 May 2023 06:18:54 GMT https://helpforum.sky.com/t5/Sky-Q/Upgrade-issues/m-p/4297837#M576378 Pedro+1111 2023-05-02T06:18:54Z https://helpforum.sky.com/t5/Sky-Q/Upgrade-issues/m-p/4297839#M576379 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3763477">@Pedro+1111</a>&nbsp;wrote:<BR /> <P>Morning - last week I renewed my sky package but now we cannot view certain channels - ie sky witness, cannot watch certain programmes already on our box - especially in HD and keep getting a message on others to say we need to upgrade - very frustrating when it was all working well - can anyone help?&nbsp; (should say we are waiting for a sky Q box and engineer as still had a sky hd box but no one told us we would have issues like this? )&nbsp;</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3763477">@Pedro+1111</a>&nbsp;</P> <P>&nbsp;</P> <P>Can I suggest you double check your subscription to make sure that after the upgrade you have not lost the HD element - I can't remember the old susbcription package but with SKY Signature SKY HD is a separate add on</P> <P>&nbsp;</P> <P>P.S. Don't forget that when your box is replaced with SKY Q you won't have access to your old recordings (except those you have purchased) so make sure you do watch any you may want to before the switch</P> Tue, 02 May 2023 06:29:08 GMT https://helpforum.sky.com/t5/Sky-Q/Upgrade-issues/m-p/4297839#M576379 nigea99 2023-05-02T06:29:08Z