https://helpforum.sky.com/t5/Sky-Q/Just-got-sky-q-and-subscribed-to-sky-signature-but-it-s-saying-I-m-not-subscribed-to-catch-up/m-p/4297791#M576364 <P>Just got sky q and subscribed to sky signature but it’s saying I’m not subscribed to catch up</P> Mon, 01 May 2023 21:46:10 GMT Lacey1007 2023-05-01T21:46:10Z https://helpforum.sky.com/t5/Sky-Q/Just-got-sky-q-and-subscribed-to-sky-signature-but-it-s-saying-I-m-not-subscribed-to-catch-up/m-p/4297791#M576364 <P>Just got sky q and subscribed to sky signature but it’s saying I’m not subscribed to catch up</P> Mon, 01 May 2023 21:46:10 GMT https://helpforum.sky.com/t5/Sky-Q/Just-got-sky-q-and-subscribed-to-sky-signature-but-it-s-saying-I-m-not-subscribed-to-catch-up/m-p/4297791#M576364 Lacey1007 2023-05-01T21:46:10Z https://helpforum.sky.com/t5/Sky-Q/Just-got-sky-q-and-subscribed-to-sky-signature-but-it-s-saying-I-m-not-subscribed-to-catch-up/m-p/4297824#M576374 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3763443">@Lacey1007</a>&nbsp;</P> <P>When you try to download is a message appearing saying you need to upgrade your subscription?&nbsp;<BR /><BR />Do you have the HD add on? If not please try changing the default download preference from HD to SD in <BR />Main Menu &gt; Settings &gt; Setup &gt; Preferences<BR /><BR />If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: <A href="https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles" target="_blank">https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles</A>.&nbsp;</P> Tue, 02 May 2023 04:30:59 GMT https://helpforum.sky.com/t5/Sky-Q/Just-got-sky-q-and-subscribed-to-sky-signature-but-it-s-saying-I-m-not-subscribed-to-catch-up/m-p/4297824#M576374 Daniel0210 2023-05-02T04:30:59Z