topic Suspect Sky box has failed in Sky Q

Suspect Sky box has failed

Ocean181280 — Mon, 01 May 2023 17:26:03 GMT

Have tried help topics regards switching off box and associated devices, and rebooted all. But Sky box not responding, suspect box is outdated and will not support software updates. Would Sky normally replace outdated equipment ?

Re: Suspect Sky box has failed

MightyQuinn — Mon, 01 May 2023 17:31:57 GMT

Hi @Ocean181280 There is no such thing as an outdated Sky Q box, are you referring to the old Sky + boxes which are owned by customers?

https://www.sky.com/help/articles/sky-software-updates

Re: Suspect Sky box has failed

PandJ2020 — Mon, 01 May 2023 18:39:19 GMT

@Ocean181280 wrote:
Would Sky normally replace outdated equipment ?

If it is a Q box then it's just loaned to you so with any failure they'll replace it. (But not necessarily to a 'better' box, e.g. HDR)