topic Re: Apple in Sky Q

Apple

Oot — Sun, 30 Apr 2023 20:55:12 GMT

Why can I not get volume back in sky after watching Apple TV. Sometimes it works the opposite

how do you resolve this issue it puts me off watching it. What's the point in having free use of you can't use it

Re: Apple

Tom-W19 — Mon, 01 May 2023 09:00:08 GMT

Hi Oot

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Apple TV

Oot — Mon, 01 May 2023 11:44:20 GMT

If I go to the Apple TV app on my Q box I do not always get volume I have to switch tv and sky off and try again sometimes this works sometimes not. The same happens if I have been watching Apple TV and want to revert back to sky.
I see that I'm not the only person that's having this problem with apple and sky

Re: Apple TV

Addie15 — Wed, 03 May 2023 10:07:37 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.