https://helpforum.sky.com/t5/Sky-Q/Sky-Q-TV-v-Sky-Go-Access/m-p/4296456#M576084 <P>Hi All-I can't quite fathom why I can access certain channels like Sky Max (full series such as Fantasy Island for example) on my iPad Sky Go app yet when I try through my Sky Q on my actual TV it keeps saying I need to upgrade my subscription? I'm on a Sky Signature subscription. I used to be able to but over the months, this and other channels are slowly being eroded on my normal TV access yet Sky Go via tablet or phone are all good? Anyone else experienced something like this? Ta</P> Sat, 29 Apr 2023 22:45:38 GMT Michael24P 2023-04-29T22:45:38Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-TV-v-Sky-Go-Access/m-p/4296456#M576084 <P>Hi All-I can't quite fathom why I can access certain channels like Sky Max (full series such as Fantasy Island for example) on my iPad Sky Go app yet when I try through my Sky Q on my actual TV it keeps saying I need to upgrade my subscription? I'm on a Sky Signature subscription. I used to be able to but over the months, this and other channels are slowly being eroded on my normal TV access yet Sky Go via tablet or phone are all good? Anyone else experienced something like this? Ta</P> Sat, 29 Apr 2023 22:45:38 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-TV-v-Sky-Go-Access/m-p/4296456#M576084 Michael24P 2023-04-29T22:45:38Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-TV-v-Sky-Go-Access/m-p/4296490#M576090 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3566708">@Michael24P</a>&nbsp;</P> <P>&nbsp;</P> <P>I suspect the SKY Q box is trying to download the programmes in HD without you having the HD add on.</P> <P>&nbsp;</P> <P>If this is the case you just need to change your download preference to SD<BR />Main Menu -&gt; Settings -&gt; Setup -&gt; Preferences</P> Sun, 30 Apr 2023 06:10:45 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-TV-v-Sky-Go-Access/m-p/4296490#M576090 nigea99 2023-04-30T06:10:45Z