topic Re: I'm disabled and need my dish removed by sky in Sky Q

I'm disabled and need my dish removed by sky

Anonymous — Sat, 29 Apr 2023 10:52:01 GMT

I'm disabled and need my dish removed by sky. does anyone know how I get this firm to talk to me?

Re: I'm disabled and need my dish removed by sky

nigea99 — Sat, 29 Apr 2023 11:03:37 GMT

@Anonymous wrote:

I'm disabled and need my dish removed by sky. does anyone know how I get this firm to talk to me?

hi @Anonymous

The dish is yours and SKY do not normally provide this service

It can be removed by any handyman as you do not need a Satellite installer or even an electrican to remove it.

Re: Sky dish

Anonymous — Sat, 29 Apr 2023 11:16:11 GMT

thanks. I'm not moving. it was here when I moved in and I want it gone

Re: Sky dish

Daniel0210 — Sat, 29 Apr 2023 11:18:02 GMT

@Anonymous wrote:

thanks. I'm not moving. it was here when I moved in and I want it gone

@Anonymous

Your own thread has been answered.

Re: Sky dish

PandJ2020 — Sat, 29 Apr 2023 11:27:15 GMT

@Anonymous wrote:
thanks. I'm not moving. it was here when I moved in and I want it gone

It belongs to you - get a local handyman to do the necessary.

Re: Sky dish

scouselfc — Sun, 30 Apr 2023 11:27:41 GMT

please contact a locial handy man in the area u live in please they will take it down !! for you for a small fee as for sky they wont come and take it down unless u want pay high fee !!

Re: I'm disabled and need my dish removed by sky

bob1234 — Sun, 30 Apr 2023 11:54:23 GMT

@AnonymousEven if Sky will take it away they charge about £65 as it does not matter if the dish is damaged as you don't want it I would locally to see if there are any cheap handymen about. All they need is a ladder and some hand tools.

Re: I'm disabled and need my dish removed by sky

Anonymous — Sun, 30 Apr 2023 12:34:07 GMT

I think it's disgraceful they don't pick them up and recycle them for free

Re: I'm disabled and need my dish removed by sky

GD1 — Sun, 30 Apr 2023 13:15:53 GMT

@Anonymous Once the dish is installed it has years of life, the fact you want it removing isn't sky fault.

Leaving it in place is a form of recycling as this mean Sky don't need to install new dishes for the most part when customers want to get Sky Q.

The cost to send engineers out would seriously be at a huge cost to Sky who would need to pass it on to paying customers, so you have a choice, leave iot or pay to get it removed.

Re: I'm disabled and need my dish removed by sky

Mark39 — Sun, 30 Apr 2023 13:11:37 GMT

@Anonymous wrote:

I think it's disgraceful they don't pick them up and recycle them for free

Why? It's yours and your responsibility. You can alway make your own arrangements to do so.

Re: I'm disabled and need my dish removed by sky

bob1234 — Sun, 30 Apr 2023 13:25:57 GMT

@AnonymousJust a thought, depending on where you have moved to the dish may not be yours to remove if for instance it is a rented property or in a block of flats then the "management agent" may want it to stay. If however it is a property you have bought then you have bought it together with any other fixings that there might be so the answers about it being yours and dispose of it as you wish should be correct if you exclusively own the property.

Re: I'm disabled and need my dish removed by sky

PandJ2020 — Sun, 30 Apr 2023 13:33:19 GMT

@Anonymous wrote:
I think it's disgraceful they don't pick them up and recycle them for free

You could always take out a Sky Q subscription - it can be utilised then...

Re: I'm disabled and need my dish removed by sky

Anonymous — Sun, 30 Apr 2023 13:38:12 GMT

because they should take responsibility for the environmental impact of their products. many firms offer this kind of service because they are keen to 'do the right thing' or at least to be seen to be doing so. Sky are perfectly able to provide a service like this if they want to. Sky are also able to provide a service where I can talk to a member of staff about it rather than some random customer; but they make that very difficult to do. Only person I could get through to quickly was sales. funny that...

Re: I'm disabled and need my dish removed by sky

Anonymous — Sun, 30 Apr 2023 13:40:11 GMT

Sky told me they would do this if I subscribed to their TV service but not otherwise. Their reasons had nothing to do with who owns it (I didn't buy it)

Re: I'm disabled and need my dish removed by sky

Anonymous — Sun, 30 Apr 2023 13:46:14 GMT

leaving it in place is not an option, it is very ugly and my neighbours keep complaining.

leaving it in place is not recycling it. It won't be used again where it is.

yes the price would end up with Sky customers for removal if this service was provided. As it should! customers should think about the full life of the product when they buy something

Anyway, i hope they are paying you non-sky employees for your extreme and bizarrely placed sense of loyalty!

Re: I'm disabled and need my dish removed by sky

Anonymous — Sun, 30 Apr 2023 13:48:12 GMT

hahahaaha. are you sure you don't work for Sky??

Re: I'm disabled and need my dish removed by sky

Daniel0210 — Sun, 30 Apr 2023 13:50:37 GMT

@Anonymous

The most important thing you need to take from this is the dish is yours, whether you originally had it installed or not, and Sky are under no obligation to remove it free or otherwise.

@Anonymous wrote:

leaving it in place is not an option, it is very ugly and my neighbours keep complaining.

Did the neighbours complain to the previous occupants when they had a working Sky set up? Seems a bizarre thing to complain about.

Re: I'm disabled and need my dish removed by sky

Anonymous — Sun, 30 Apr 2023 13:50:47 GMT

my question was how do i talk to someone at Sky. noone has answered this but i have been contacted by Sky now.

no need to post any more replies about how I should do this myself and how awesome sky are. if someone can tell me how to delete my post or stop getting replies that would actually help

Re: I'm disabled and need my dish removed by sky

GD1 — Sun, 30 Apr 2023 13:53:25 GMT

@Anonymous wrote:

hahahaaha. are you sure you don't work for Sky??

Ahh yes,, the old I don't agree with your answer therefore you must work for Sky line.

PS Sky Empoyees in the forum are clearly identified by a big blue banner saying Sky Employee

As the forum has given you the relevant advise there is nothing else we can do.

Re: I'm disabled and need my dish removed by sky

Anonymous — Sun, 30 Apr 2023 13:54:14 GMT

i wouldn't know if the neighbours complained through the previous occupants, i don't care and didn't ask. super ugly so i'm not surprised