topic Re: MR004 in Sky Q

MR004

Cheryl314 — Fri, 28 Apr 2023 19:16:38 GMT

Hi I keep getting this code MR004 it's worked all day and for the past two hours I've tried everything to get it back on but just keep getting this code

Re: MR004

Quoman7 — Sat, 29 Apr 2023 07:02:43 GMT

@Cheryl314 wrote:
Hi I keep getting this code MR004 it's worked all day and for the past two hours I've tried everything to get it back on but just keep getting this code

Hi @Cheryl314 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with any Mini boxes?

Re: MR004

Dallen9798 — Sat, 29 Apr 2023 07:32:57 GMT

@Cheryl314

On the mini box go to Settings > Connection to Sky Q Box > Re-activate

If that doesn't work reboot your Main Q Box, when it comes back on go to Settings > Watch on Sky Q Mini > Re-activate

Should sort it

Re: MR004

Cheryl109 — Sat, 29 Apr 2023 08:51:50 GMT

I've tried all that about ten times still not working

Re: MR004

ed101 — Wed, 11 Oct 2023 13:45:35 GMT

Having the same issue. Its been 2 weeks, doing a reset every day and it hasnt come back online! What a waste of money and time

Re: MR004

Harona — Wed, 15 Nov 2023 13:48:12 GMT

Hello,

The above recommendations are good. If none works. Check whether your Sky Viewing Card has not popped out slightly.

Push the card back in and follow the process again.

Re: MR004

ColinTye — Mon, 18 Dec 2023 18:16:32 GMT

How did you get this foxed in the end - having simila issues and tried everything... reset, reboots etc and nothing,,. Cheryl314

Re: MR004

DavyAnne — Wed, 07 Aug 2024 17:58:38 GMT

Thanks that worked for me , mr004 error cleared.