topic Sky Q box freezing up in Sky Q

Sky Q box freezing up

SashE — Fri, 28 Apr 2023 12:04:40 GMT

Can anyone help.

My Sky Q box was often freezing up and a quick disconnection of the plug for 30secs or longer and restart would fix it.

I had a Sky engineer around recently regarding my broadband and I mentioned it to him and he said that my amount of recordings on the Sky Q box was quite high at 92% so I whittled it down to around 45% and then it was behaving itself.

Only for the last few days it has begun to go the same way and after one of my "plug out" resets it done a software update....and ever since then, I can't get any TV for longer than 1.5mins and then it freezes. Couldn't even be able to tell you what software I'm on as it freezes up.

Any ideas?

Many thanks in advance.

Re: Sky Q box freezing up

oldfella — Fri, 28 Apr 2023 12:08:47 GMT

@SashE wrote:

Can anyone help.

My Sky Q box was often freezing up and a quick disconnection of the plug for 30secs or longer and restart would fix it.

I had a Sky engineer around recently regarding my broadband and I mentioned it to him and he said that my amount of recordings on the Sky Q box was quite high at 92% so I whittled it down to around 45% and then it was behaving itself.

Only for the last few days it has begun to go the same way and after one of my "plug out" resets it done a software update....and ever since then, I can't get any TV for longer than 1.5mins and then it freezes. Couldn't even be able to tell you what software I'm on as it freezes up.

Any ideas?

Many thanks in advance.

Hi @SashE

See if it is on long enough to try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Failing this try the recovery procedure in the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Re: Sky Q box freezing up

SashE — Fri, 28 Apr 2023 12:29:13 GMT

Thank you @oldfella for that. I'll give that a try and see how I get on.

Cant even get past the black screen of "your sky will restart in a few minutes" after recent reset attempt.. Know there's a blue screen to follow at some point.

Re: Sky Q box freezing up

SashE — Sun, 30 Apr 2023 00:40:18 GMT

So I tried the reset procedure and after a while sitting there idle, it appeared to work.

Reconnected my remote and was behaving itself but then come around 3hrs later, it froze up on me again.

Had to unplug and left out for a fair bit and then restarted.

Would this be a possible indication that the box is starting to struggle a bit?