topic 2 TB Sky Q Box Locking Up Daily in Sky Q

2 TB Sky Q Box Locking Up Daily

callofduty — Fri, 28 Apr 2023 11:11:30 GMT

Usually happens overnight, but has frozen mid day as well. Unresponsive with red and green light on, only power reset works which may fix for a day or so.

Tried, turning off 2.4 and 5GHz wireless, making sure lots of recording space, tried all the standby modes (None/Active/Eco) and "reset settings" option from the engineer menu. The Sky Q box is hardwired to 1gb internet worked fine for 3 years.

Signal strength fluctuates between 70 and 80

Signal quality 90

LNB type Wideband

Software version Q210.000.06.03L (5k4107v)

Hardware Version 32B206

Feels pretty terminal at this point, unless anyone has an idea.

Re: 2 TB Sky Q Box Locking Up Daily

TimmyBGood — Fri, 28 Apr 2023 13:14:50 GMT

@callofduty wrote:

Feels pretty terminal at this point

Quite possibly, yes. Sky will almost certainly just swap-out the hardware by courier: make sure you remove the viewing card first.

Re: 2 TB Sky Q Box Locking Up Daily

callofduty — Fri, 28 Apr 2023 16:44:12 GMT

@TimmyBGood wrote:
@callofduty wrote:

Feels pretty terminal at this point

Quite possibly, yes. Sky will almost certainly just swap-out the hardware by courier: make sure you remove the viewing card first.

New box on the way by courier, exactly as you said. Hopefully, it resolves, even if it doesn't I can start looking at the environment outside the sky Q.

Re: 2 TB Sky Q Box Locking Up Daily

Laing1 — Fri, 28 Apr 2023 17:36:30 GMT

@callofduty wrote:

@TimmyBGood wrote:

@callofduty wrote:

Feels pretty terminal at this point

Quite possibly, yes. Sky will almost certainly just swap-out the hardware by courier: make sure you remove the viewing card first.

New box on the way by courier, exactly as you said. Hopefully, it resolves, even if it doesn't I can start looking at the environment outside the sky Q.

@callofduty AS @TimmyBGood sayscremember and remove your viewing card from the old box

Re: 2 TB Sky Q Box Locking Up Daily

callofduty — Mon, 01 May 2023 00:54:51 GMT

Box swapped. Seems resolved. It was actually 1TB box not 2TB. I did notice on the old box, calcuting by extrapolation, it only took about 500GB of recordings for it to register 100% full. On the replacement this seems to be up to 700GB not sure if this is relevant tbh.