topic Re: Returning sky boxes in Sky Q

Returning sky boxes

Larkshill — Thu, 27 Apr 2023 12:33:51 GMT

I need to return 3 sky boxes but I don't know where to send them and how

Re: Returning sky boxes

Daniel0210 — Thu, 27 Apr 2023 12:37:02 GMT

@Larkshill
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.

Re: Returning sky boxes

oldfella — Thu, 27 Apr 2023 12:37:42 GMT

@Larkshill wrote:

I need to return 3 sky boxes but I don't know where to send them and how

Assume you have cancelled your Q subscription @Larkshill

Has Sky asked for there return yet ?

Hi
See the following link for all Sky returns information.

https://www.sky.com/help/articles/return-tv-broadband.

If necessary you can use you own Packaging and also print your own labels.
Ensure that you keep proof of posting as the Sky return system handled by Unipart has delays and is not as reliable as would be desired.