topic Re: Lost UHD in Sky Q

Lost UHD

Nimol — Tue, 25 Apr 2023 18:04:57 GMT

i've lost UHD (both) and 1080p today. All working well for months, no changes by me. Switched on tv and it said your settings have been changed. Can't change in av settings (not accepted). Have switched everything off and back on again as well as checking connections.

LG G2

Sonos Beam (Gen 2)

500mb broadband

Thanks for any help

Re: Lost UHD

nigea99 — Tue, 25 Apr 2023 18:09:12 GMT

@Nimol wrote:

Hi

i've lost UHD (both) and 1080p today. All working well for months, no changes by me. Switched on tv and it said your settings have been changed. Can't change in av settings (not accepted). Have switched everything off and back on again as well as checking connections.

LG G2

Sonos Beam (Gen 2)

500mb broadband

Thanks for any help

First thing to try: With the SKY Q box turned on press the following keys in sequence

Home 1 0 8 0 Home

If that gets you access then try setting back to 2160

Should you have problems I suggest a full power down restart of your Tv (i.e. unplug or switchoff at mains)

Re: Lost UHD

Nimol — Tue, 25 Apr 2023 18:16:11 GMT

Home 1 0 8 0 Home tells me my settings have been set to default ( now 1080i !)

Still wont apply any setting higher than that.

Everthing powered down and restarted including tv and Sonos

Re: Lost UHD

nigea99 — Tue, 25 Apr 2023 18:24:55 GMT

hi @Nimol

I am guessing your TV is up to date but I suggest you try updating the TV's firmware

After that double check the TV's setting for Deep color (I think that is the LG option) on the HDMI used for SKY

Re: Lost UHD

Nimol — Tue, 25 Apr 2023 19:10:15 GMT

Firmware for tv, sky and beam up to date.

Switched off deep colour and back on again.

Replaced HDMI cable

UHD from tv apps still works