topic No satellite signal message on Viaplay 1 in Sky Q

No satellite signal message on Viaplay 1

hebaandabby — Tue, 25 Apr 2023 10:01:04 GMT

Is anyone getting a no satellite signal message on Viaplay 1.

Viaplay 2 is fine.

I have contacted Viaplay direct and they say it's the dish misaligned or something.

However I have no problems with any other channels.

I have checked the signal strength and it shows signal strength 80 and signal quality 90.

So I am lost.

Thanks for any advice.

bob1234 — Tue, 25 Apr 2023 10:16:41 GMT

@hebaandabbyUnfortunately the signal strength indication does not mean a lot as it is on a specific channel.

hebaandabby — Tue, 25 Apr 2023 10:50:36 GMT

xenon81 — Tue, 25 Apr 2023 10:59:35 GMT

Does Bloomberg work (502)? That's another channel on the same frequency as Viaplay 1.

hebaandabby — Tue, 25 Apr 2023 11:23:07 GMT

No signal on Bloomberg

xenon81 — Tue, 25 Apr 2023 11:24:29 GMT

You'll need to book an engineer visit to check the dish alignment.

hebaandabby — Tue, 25 Apr 2023 11:43:53 GMT

Thanks it's frustrating especially as all of the other channels work including Viaplay 2.