topic Re: Software issue on recording. in Sky Q

Software issue on recording.

hammerjeff — Wed, 19 Apr 2023 19:23:08 GMT

Hi everyone,

First time I've ever seen this message on a recording 'Part recorded Software issue'.This appeared on the second of two recorded ITV3 Classic Coronation Street episodes,the first one recorded fine.Having major problems with this programme at the moment due to the non stacking issues,is it something to do with that or something to really worry about box wise,although I thought box related issues would come up as hardware issue.

Thanks a lot.

Re: Software issue on recording.

Tom-W19 — Thu, 20 Apr 2023 09:00:22 GMT

Hi hammerjeff

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Software issue on recording.

Lisa-P1987 — Mon, 24 Apr 2023 11:18:46 GMT

Thanks for chatting to us hammerjeff. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Software issue on recording.

hammerjeff — Mon, 24 Apr 2023 19:30:19 GMT

@Lisa-P1987 Hi Lisa,apologies,tried to contact my wife for the account holder password,but she really is uncontactable in the remotest parts of the Scottish Highlands.Loks like I will have to wait until she returns,if she returns😆.

Many thanks.